FAQs
ORDERS
HOW WILL I KNOW IF I PLACED MY ORDER SUCCESSFULLY?
Once you place your order, you should receive a confirmation email that includes an order number and details of the order. If you’re unsure of whether your order was submitted, please contact us at customercare@petitlem.com so that we can look into it for you.
HOW CAN I MODIFY MY ORDER?
If your order hasn’t shipped yet, please contact us at customercare@petitlem.com and specify the changes that you’d like to make. If the changes can be made to your order, we will confirm these changes once made. Changes can only be made to order prior to shipment, once the order has been shipped, no changes are possible.
HOW CAN I CORRECT MY SHIPPING ADDRESS?
If after placing your order you notice that the shipping address is incorrect, please send an e-mail to customercare@petitlem.com detailing your order number as well as the correct mailing address. We will then make the changes required to your order information in order for the package to be shipped to the right address. Please note that once your order has been shipped, we cannot change shipping information.
CAN I USE MORE THAN ONE PROMO CODE?
Only one promotional code can be applied to an order at a time. The last code entered will supersede any previously entered codes.
WHAT IF THE ITEM I ORDERED IS OUT OF STOCK?
Occasionally we may experience stock discrepancies owing to higher than expected demand. While we do our best to keep accurate inventory levels, in the rare event that a stock discrepancy occurs, we will promptly notify you via email.
DO YOU OFFER PRICE ADJUSTMENTS?
We currently do not offer price adjustments as our promotions can only be applied at the time of purchase. Promotional offers cannot be applied to previous purchases and cannot be combined with any other promotion.
SHIPPING AND RETURNS
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Orders are generally processed within 1-2 business days. However, during busy periods such as the holiday season, orders may take 3-7 business days to ship.
HOW LONG DOES STANDARD SHIPPING TAKE?
Depending on your shipping location, orders are delivered within 2-10 business days after having received your shipping confirmation. Please check our shipping page for more details.
HOW DO I EXCHANGE OR RETURN MY ORDER?
We invite you to check our exchange & returns policy to get more information.
PRODUCTS
HOW DO YOU GUARANTEE QUALITY OF PRODUCTS?
Our products are only made with the highest quality materials, consistently providing unrivaled comfort. We adhere to the strictest industry standards to always guarantee the safety of our customers and their families.
HOW DO I KNOW WHAT SIZE TO PURCHASE?
You can find our sizing on our Size Chart.
I RECEIVED A DEFECTIVE ITEM. WHAT DO I DO?
We’re sorry that you received a defective item and we invite you to send us details and pictures to customercare@petitlem.com so we can find a solution.
