Returns & refunds
If you are not happy with your purchase, wish to return your order(s), please notify us by sending an e-mail to firstname.lastname@example.org prior to returning your purchase(s). You can return or exchange within 10 days of shipment date for a full refund or exchange*.
* ALL ITEMS PURCHASED AT 50% DISCOUNT AND MORE ARE FINAL SALE. THEY CANNOT BE RETURNED OR EXCHANGED.
Any returned goods must be in new, unused, unworn, unwashed condition with the tags still attached and original packaging. For the return or exchange service, we will take care of the return postage if anything is wrong with the product. If the return lowers your purchase order below the free shipping rate we will have to charge a restocking fee of 15.00$. There are also no returns for orders made during 50% off or more sales.
To expedite return service, e-mail us a photo of the defect. The replacement or refund will be issued once the damaged / defective item has been received at our office and processed by our staff.
We will inspect all returned items carefully prior to making a final determination as to whether to issue a refund or exchange. If the item is not in new, unused condition, or if we cannot locate the damage or defect as the buyer described, Lemur Group reserves the right to offer a partial, rather than a full refund. Please note that we do not ship or refund on weekends or holidays.
Refund will be made back to the original form of payment within 48 hours of receiving the return. Depending on your bank or credit card company it can take up to 7 business days to post the refund to your account.
Only items purchased direct from Petit Lem are covered by this policy. If the purchase has been made in a store you will have to exchange it at the store itself.
Lemur Group regularly monitors returns to identify misuse or abuse of our shipping and returns policies. We may flag some customers who meet our criteria for excessive returns or abuse of these policies. Customers who are flagged may be subject to review and revocation of our standard return policies. We reserve to right to refuse service to anyone.