Once you place your order, you should receive a confirmation email that includes an order number and details of the order. If you’re unsure of whether your order was submitted, please contact us at customercare@petitlem.com so that we can look into it for you.

Unfortunately, once an order is placed, we cannot cancel it. We are happy to help with a return or an exchange once the order has reached you!

For returns & exchanges, please contact us at customercare@petitlem.com

Unfortunately, once an order is placed, we cannot make modifications to size or swap items. If an item doesn't work for you, we are happy to help with a return or an exchange once the order has reached you!

For returns & exchanges, please contact us at customercare@petitlem.com

If after placing your order you notice that the shipping address is incorrect, please send an e-mail to customercare@petitlem.com detailing your order number as well as the correct mailing address. We will then make the changes required to your order information in order for the package to be shipped to the right address. Please note that once your order has been shipped, we cannot change shipping information.

Only one promotional code can be applied to an order at a time. The last code entered will supersede any previously entered codes.

Occasionally we may experience stock discrepancies owing to higher than expected demand. While we do our best to keep accurate inventory levels, in the rare event that a stock discrepancy occurs, we will promptly notify you via email.

Orders are generally processed within 1-2 business days. However, during busy periods such as during sitewide sales or the holiday season, orders may take 3-7 business days to ship.

Depending on your shipping location, orders are delivered within 2-10 business days after having received your shipping confirmation. Please check ourshipping page for more details.

We invite you to check our exchange & returns policy to get more information.

We use only premium-quality materials in our products to ensure exceptional comfort every time. Committed to the highest industry standards, we prioritize the safety of our customers and their families above all else.

You can find our sizing on our Size Chart.

We’re sorry that you received a defective item and we invite you to send us details and pictures to customercare@petitlem.com so we can find a solution.

You can provide us with any instructions regarding your order (note, gift receipt…) at checkout, or you can write to us atcustomercare@petitlem.com and we’ll take care of the rest.