Shipping Policy

Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays and sitewide sale periods).

Depending on your shipping location, orders are delivered within 2-10 business days after having received your shipping confirmation. Delivery timelines are an estimate and do not guarantee delivery dates.

Domestic Shipping (Canada)

• Standard Shipping to Quebec and Ontario via trackable carrier, Canpar or Canada Post (est. 2-5 business days): $10.99 CAD flat rate, Free on orders over $100 CAD
• Standard Shipping to rest of Canada via trackable carrier or Canada Post (est. 5–7 business days): $13.99 CAD flat rate, Free on orders over $100 CAD

International Shipping (United States)

• Standard Shipping to the United States via trackable carrier or FedEx (3-6 business days): $13.99 USD flat rate, Free on orders over $100 USD
• All products shipped to the United States are fully inclusive of customs duties and import taxes. There are no additional fees required upon delivery.

All orders originate from Montreal, QC, Canada to Canadian and American addresses, excluding Hawaii & Alaska.

Order Tracking : Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update on the carrier’s website.

Delays:  We are not responsible for delays caused by customs, weather, or carrier disruptions. Delivery times are estimated and not guaranteed.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at customercare@petitlem.com  within 30 days of the expected delivery date.

Stolen Packages Post Confirmed Delivery:  We maintain liability for your order until it reaches the shipping address you provided and is marked as delivered by the carrier. Once carrier confirms delivery to that address, we are unable to issue refunds or replacements for packages that are lost, stolen, or missing after that point.

If your tracking shows "delivered" but you haven't received your package, we recommend the following steps:

• Check your property, including porches, side doors, garages, and mailboxes.
• Ask neighbors or household members if they took the package on your behalf.
• Check with your building manager or front desk if you live in an apartment or shared building.

If you have checked all other options and still can't locate your package, please reach out to your home insurance to file a claim.

Questions? Contact us at customercare@petitlem.com or https://petitlem.com/pages/contact-us .