All orders over $100 before taxes and after applicable discounts qualify for free standard shipping.
During the Canada Post strike, we are shipping with a network of alternate carriers.
- Shipping to Canada to Quebec and Ontario (via Canpar) is $10.99 CAD
- Shipping to the rest of Canada (via Purolator) is $13.99 CAD
- Shipping to the U.S.A. (via FedEx) is $13.99 USD.
We ship from Montreal, Canada to Canadian and American addresses, excluding Hawaii & Alaska.
Processing & Shipping Times
Orders are generally processed within 1-2 business days. However, during busy periods such as during sitewide sales and the holiday season, orders may take 3-7 business days to ship.
Depending on your shipping location, orders are delivered within 2-10 business days after having received your shipping confirmation. This timeline is an estimate and not guaranteed.
Duties & Shipping Arrangements
Additional customs duties and import taxes do not apply to orders within Canada.
All products shipped to the United States are fully inclusive of customs duties and import taxes. There are no additional fees required upon delivery. Simply wait for the package to arrive safely.
Missing Packages
If your order is marked as delivered, but you are unable to find your package, we kindly ask that you check around your property, mailbox and/or with your concierge.
If you still cannot locate the package, please contact us at customercare@petitlem.com within 30 days of the delivery date.
If your order is deemed as lost or stolen, we will reship the order. We do not offer refunds for lost or stolen orders.
